Technical Writing and Web Content

Whether you need one user manual or a complete suite of documentation, E²H² Tech Solutions can help. Our services cover a full range of customized technical and business documentation.

We take a solutions approach, creating knowledge resources that include users' guides, reference manuals, help systems, and other supporting materials. In each case, the work we do responds to your particular need and is performed in partnership with you.

We work on an outsourcing basis. If you have an in-house documentation group, we can become a virtual extension of it, supporting your documentation people at crunch times or taking on specific assignments to ward off a crunch. If you do not have a resident documentation group, we can fill that role, providing you with all the services you would hope for from a fully staffed documentation unit.

What We Do

We start with our proven methodology. We assess your needs, analyze your audience, identify requirements and constraints, define interim milestones, and incorporate internal and client reviews for each milestone. Deliverables include the following:

Content Management Systems

• CMS

• Document permissions and security

• SharePoint Services

• Excel Services

• Version controls

Content Design and Delivery

• Information design and architecture

• Technical writing

• Instructional design

• Editorial quality

• Graphic design and illustration

• Single sourcing strategies

• Publishing services

• User assistance

• Online and context-sensitive Help

• System deployment and installation guides

• Policies and procedures

• Online articles and white papers

How We Work

We assign a team of professionals: writer, editor, software developer, production specialist, and (where appropriate) a subject matter expert, according to your project's requirements. An experienced project manager oversees the project. This guarantees that schedules are rigorous, realistic, and followed; that problems are noted and resolved early; and that resources work synergistically.

We manage your project from start to finish, working in partnership with you. We coordinate all phases of the project to make sure that you obtain the best work possible on time and within budget.   

Delivery

With high-speed Internet access, Live Meeting, WebX, Instant Messaging, Communicator, SharePoint Services, Groove 2007, client workspaces, and Excel Services, we're able to respond to the needs of clients anywhere in the world.